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FAQ

THE MOST COMMONLY ASKED QUESTIONS

  • Does the price include delivery?
    No. The price does not include delivery. Delivery is strictly based on your location.
  • Do you deliver to other cities?
    Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
  • Does the standard 6 hour rental time include your set up time?
    No. We arrive early to set up so you get the entire rental time to play.
  • When do you set up?
    That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call 24-48 hours in advance to confirm that a rep will be at the event location.
  • We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
    Absolutely not! Too the Moon Bounce Co is very serious about sanitizing equipment and have set high standards on quality and presentation. Too the Moon Bounce Co cleans and disinfects after every rental.
  • Do we have to keep it plugged in the entire time?
    Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
  • What about parks? Do parks have electricity?
    We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
  • What payments do you take?
    Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
  • What if we need to cancel?
    Please check out our policies page for details.
  • Do you require a deposit?
    Yes all orders require a $100 Credit Card deposit. The are fully refundable if you cancel your order at least 31 days prior to your rental date. If you cancel between 2-30 days prior to your rental you will be given a rain check that is good for 1 year.
  • How big are the jumps?
    Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
  • What about the big jumps? Any special requirements?
    Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
  • What surfaces do you set up on?
    We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
  • Can we see a copy of your contract and safety rules?
    Yes. There is a link in your receipt once you've ordered or you may contact our office.
  • Are we responsible for the unit if it gets a tear or damaged in any way?
    Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
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About us

We are a small family owned business located in Apopka Fl. My wife and I have a two year old daughter who loves to jump and play inside bounce houses. So we decided to start this business based on her and how much joy it brings her and we wanted to do the same with you and your family. We have a different selection of Water bounce houses or dry bounce houses as well as other event equipment.

Affordable
Bounce Houses

We want you to be able to always find the right price that suits you best for your event.

High Quality
Bounce Houses

All of our bounce houses are made in the USA. Non-toxic material and our bounce house/slides are tested at the manufacturer.

Simple
Booking Process

3 easy steps: check availability/set ur date, pick your unit and check out.

Safe Cleaning Products

We believe that we should take care of our earth and by that we try to do our contribution to use plant based cleaning products when we clean or disinfect any of our products to keep your kids, pets and yourself safe from any harsh/toxic chemicals.

Customer

Since we are a family owned business and not a big corporate company we will always put you and your concerns first.

Timeliness

We vow to show up when requested and arrive in a timely manner.

Our Core Values

Our Customer Service

We want to deliver exceptional customer service to you and your loved ones. And a great company starts with that… we want to build a connection with you and for you to choose us as your bounce house rental every time.

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